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Microsoft Dynamics CRM
Reinvents customer relationships
Get the best collaboration from Marketing, Sales and Services teams.

To improve relations with your customers, it is crucial to enhance the work and collaboration of the people within your organization.

Providing them with the right tools to improve productivity and boost relationship capabilities will equip you with strategic assets for the success of your company! Return on investment will also be increased, by automating the processes of marketing, customer service and the sales force.

With Microsoft Dynamics CRM at your disposal, you can reinvent and enliven your company’s Marketing, Sales and Services, as it improves organization and, thanks to the return data, there is space for new communication ideas with existing and potential customers.

The Microsoft CRM, thanks to Social Listening, also allows you to take full advantage of interaction through social networks. You can listen to the opinions of customers and draw new opportunities from this information.

These are the main reasons why the Microsoft Dynamics CRM solution is adopted!


Microsoft Dynamics CRM is the solution already used by more than 23 thousand customers worldwide.

With a strong balance sheet, continued growth, a commitment to innovation in the long term and thousands of engineers operating worldwide, Microsoft is a safe choice for your organization. Microsoft Dynamics CRM is also recognized as the CRM market leader by prominent industry analysts.

In addition, NAV-lab along with its partners, guarantees both implementation and continuous assistance, realizing CRM projects and customizing the solution to the customer’s specific needs.

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Marketing: the most effective strategies
With Microsoft Dynamics CRM, you will improve the effectiveness of your organization’s marketing strategy with flexible segmentation tools, campaign management features and redemption analysis.

Sales: Increased turnover
You will have more time to devote to sales, because time spent on routing activities will be greatly reduced. With features such as lead detection and identifying opportunities, and simplified approval procedures and sales forecasts in real time, you will see an increase in sales and the percentage of deals that are closed, ensuring complete end-to-end support.



Customer service: satisfied customers
You will be able to offer customers an impeccable service, thereby increasing their loyalty. Simplified management of cases and escalation processes improves the sharing of information and enables more efficient management of customers, while maintaining low service costs.

Extended CRM: valuable relationships
The flexibility and extendibility of this solution improves your relationships. You will rapidly create business sector solutions and custom business applications directly in Microsoft Dynamics CRM, without compromising functionality, budget or timing.